Return Policy – Motorsportwebshop

The company details and conditions below apply to purchases from Motorsportwebshop.

Version: October 28, 2025
Company Details:
Motorsportwebshop
Willem Dreesweg 6
1314 VB Almere
The Netherlands
✉️ info@motorsportwebshop.com
☎️ +31 (0)85 200 6202

1. Right of Withdrawal – 30-Day Reflection Period

As a consumer, you have a statutory right to withdraw from an online purchase within 14 days, subject to the applicable legal exceptions. Motorsportwebshop extends this reflection period to 30 days. This extension does not affect your statutory rights.

The 30-day period starts on the day after you, or a third party designated by you other than the carrier, receive the goods. If goods from a single order are delivered separately, the period starts on the day after the last item is received. You must notify us of your decision to withdraw within this 30-day period. You do not need to give a reason.

During the reflection period, you must handle the product and its packaging with care. You may only use or inspect the product to the extent necessary to determine whether you wish to keep it.

2. Registering Your Return

You can register your return via your customer account on our website or by using the model withdrawal form (see below). The completed form can be emailed to: info@motorsportwebshop.com.

Return Shipping Deadline

After submitting your return request or otherwise notifying us of your decision to withdraw, you have 14 days to send the product back. This period starts after you submit your notification, not after we approve the return or send return instructions. You meet the deadline if you dispatch the goods before the 14-day period expires. Please keep your proof of postage.

We will provide return instructions after receiving your notification. You may also notify us by sending a clear statement to info@motorsportwebshop.com; using the model withdrawal form is optional.

3. Return Address

All returns must be sent to:

Motorsportwebshop
Willem Dreesweg 6
1314 VB Almere
The Netherlands

4. Return Conditions

• The product must be returned, if reasonably possible, in its original condition and packaging.

• Include all supplied accessories, manuals, and components with your return.

• Returns without prior notification by email or customer account registration cannot be processed.

• Return shipping costs are the responsibility of the customer, unless otherwise agreed.

Note: If you make use of your right of withdrawal, the product must be returned with all accessories and, if reasonably possible, in the original condition and packaging. If the product or packaging is more damaged than necessary to verify the product, we may charge you for this reduction in value. Therefore, please handle the product with care and ensure that it is properly packed when returning it.

To exercise this right, please contact us via info@motorsportwebshop.com. We will refund the order amount within 14 days after notification of your return, provided the product has been received in good condition.

5. Exceptions

The following items cannot be returned:

• Products made to the consumer’s specifications.

• Products that cannot be returned for hygiene reasons (e.g., clothing or headsets, if the seal has been broken).

• Software with a broken seal.

6. Warranty

Motorsportwebshop sells a lot — what we don’t sell is “no”. And we certainly don’t sell faulty products. If your product unexpectedly turns out to be defective, we’ll make sure it’s resolved. We always follow the law.

What does this mean?
Legal warranty means that a product must do what the consumer can reasonably expect from it. The manufacturer’s warranty and any additional warranty provided by Motorsportwebshop do not affect your statutory rights.

If you are unsure whether your product’s defect is covered by warranty, please contact us — we’ll assist you right away.

At Motorsportwebshop, a standard 2-year warranty applies to all our products. Some manufacturers offer extended warranties of 3 to 5 years on certain items. The exact warranty period can be found on the product page under product specifications.

If your product is defective and you wish to report it, click the “Report defect” button on our website or contact us via the contact form.

7. Defective, Return, or Exchange

Are you not completely satisfied with your purchase, or is your item defective? We’re sorry to hear that and are happy to help you find a solution — a promise is a promise.

7.1 Defective Product

Has your item become defective? We’ll resolve it for you. You can choose between handling via the manufacturer or directly through us.
If you are still within the warranty period and the defect occurred through no fault of your own, please contact us via the contact form.

Note: A defective product must be returned to us in its entirety, including all parts. If the product is incomplete, the manufacturer’s warranty may expire.

7.2 Product Not to Your Liking

As a consumer, you have 30 days to notify us of your decision to withdraw, starting on the day after you receive your order as explained in section 1. You may inspect the product as described above.

You must then send the product back within 14 days after submitting your return request or withdrawal notification. The product does not have to reach us within the initial 30-day reflection period.

Business customers are excluded from this 30-day consumer withdrawal policy.

8. Refunds

After receiving and inspecting your return, we’ll send you a confirmation.
We’ll refund the purchase amount within 14 days after registering your return, provided the product has been received in good condition.
The original shipping costs are non-refundable unless the error was ours.

If you paid with a gift card, the amount will be credited back to your webshop account as store credit.

9. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Motorsportwebshop
Willem Dreesweg 6, 1314 VB Almere, The Netherlands
✉️ info@motorsportwebshop.com

Model Withdrawal Form

I/We () hereby inform you that I/we () withdraw from our contract of sale of the following goods (*):

• Ordered on (*): …………………………………………..

• Received on (*): …………………………………………..

• Name(s) of consumer(s): …………………………………………..

• Address of consumer(s): …………………………………………..

• Signature of consumer(s) (only if this form is submitted on paper): …………………………………………..

• Date: …………………………………………..

(*) Delete where not applicable.

10. Complaints and Disputes

It can always happen that something doesn’t go as planned. We recommend that you first notify us of any complaints by emailing info@motorsportwebshop.com.

If this does not lead to a resolution, you can submit the dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.